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favorite this post Full-Time Automotive Call Center Representative (Farmington, New York) hide this posting unhide

compensation: $32K - $40K/year
employment type: full-time

eliteBDC has been hired to recruit for a local automotive dealership. They are seeking a full-time Call Center / Business Development Center Agent.

PreeliteBDC has been contracted to assist a local dealership with the hiring of their BDC. Individuals with past automotive or call center experience are preferred. **Please email a resume; do not call.**

The Business Development Center Representative (BDCR) is responsible and accountable for producing committed scheduled appointments between customers and dealership managers/salespeople to achieve departmental gross profit and performance standards through dedicated specialized telephone activity enhancing C.S.I. and sales volumes.

DEALERSHIP QUALIFICATIONS
Valid NYS driver's license check
Background check
Drug test required
High School Diploma
Keyboard proficient with ability to type 40WPM
Intermediate level computer experience
Microsoft Office proficient

PREFERRED QUALIFICATIONS
Associates degree preferred but not necessary
Call Center / Dealership experienced preferred but not necessary

COMPENSATION
Includes hourly rate (70%) plus commission (30%)
This is a performance based position with the need to schedule committed appointments for the dealership.

BENEFITS
Medical
Dental
Vision
(401)K
Paid weekly
Vacation time

REQUIRED COMPETENCIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Skills:
High School degree or GED equivalent plus 1 year within a BDC/CRM role preferred. Must possess strong organizational skills, excellent customer relations skills, and team building skills. Must possess strong ability to multi-task and prioritize workload.

Language Ability:
Ability to effectively and clearly write communications such as email messages, memos and letters.

Math & Reasoning Ability:
Ability to apply mathematical concepts ordinarily included in budgetary spreadsheets. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills:
To perform this job successfully, an individual should have intermediate computer experience with proficiency in Microsoft office suite; CRM systems and reporting; and the ability to learn new software programs as needed. Must be keyboard proficient and type a minimum of 40 wpm.
Supervisory Responsibilities: Does not manage individuals.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee mainly works indoors. Must be visible to the showroom to communicate frequently with co-workers.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, sit, use hands, stoop, kneel, crouch, and occasionally crawl.

WORK SCHEDULE

The work schedule will be determined based on the flow of traffic by the stores and the coverage that is needed. The work schedule may change time-to-time as traffic patterns change seasonally including days, occasional nights and Saturday's if the dealership is short staffed.5 Day work week.
Lunches as required by the dealership handbook.

A complete job description will be provided after resume review.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6792730990

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