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A GetWellNetwork® Account Manager is responsible for the daily operations and utilization of the PatientLife:)System at a designated client hospital. The Account Manager provides superior customer service and will be the liaison between the customers (Patients), the client (Hospital) and the GetWellNetwork Client Services team.
Responsibilities:
• Develop & manage relationships with nursing staff, hospital administrators and other key client contacts
• Serve as primary point of contact for the client, providing superior customer service to patients, nurses, administrators, other staff members.
• Assist in the development and execution of a strategic plan for the account
• Execute and manage the action plan for implementing features and functionality to achieve strategic outcome objectives
• Monitor and report system utilization, as well as provide recommendations for improvement.
• Identify opportunities for growth and new service opportunities within the account
• Provide and communicate account status
• Conduct regularly scheduled staff training and orientation on functionality and use of system:
• Provide end-user support by ensuring timely resolution of operational issues/complaints
• Maintain a process of continuous improvement to ensure patient and client satisfaction
• Ensure the smooth and proper day-to-day operation of the GWN system; provide level 1 system maintenance and perform system upgrades as directed by GWN technical staff
• Be on-call one week per month
Qualifications:
• Previous experience working within a hospital or other health care environment required
• Bachelor’s Degree required
• Strong customer service skills
• Strong IT troubleshooting and diagnostic skills
• Excellent oral and written communication skills
• References required
• Must be willing to work evening/weekend hours as needed
• RN's are encouraged to apply
To Apply:
Submit Resume to: resumes@getwellnetwork.com
For more information on GetWellNetwork, please visit our website: http://www.getwellnetwork.com
Location: Rochester, NY
Compensation: $40,000-$45,000 per year
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