Frontier Communications Corporation (NYSE: FTR - News) is a full-service communications provider and one of the largest rural local exchange telephone companies in the country. Frontier Communications offers telephone, television and Internet services, including wireless Internet data access, as well as bundled offerings, ESPN360 streaming video, security solutions and specialized bundles for small businesses and home offices. Additional information about Frontier Communications is available at www.frontieronline.com/investorrelations.

The Team Lead position has the responsibility for working on projects as a Systems Analyst as well as leading a small team of System Analysts. This position is responsible for the management of the Requirements – Customer Care team within Information Services and reports to the Requirements Team Manager, Information Systems.

Specific responsibilities of this role include:

• Work on projects as a Systems Analyst to elicit, analyze, communicate and validate requirements for changes to business processes, policies, and application systems.
• Understand business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals.
• Manage the project requirements throughout the life cycle of a project and following proper Change Management Processes.
• Responsible for the following project management tasks: development of project milestones, tracking the design, development, and testing progress of the project, documenting and tracking issues and risks, communication of project status to management.
• Oversee a team of 3 - 4 System Analysts.
• Manage resource assignments
• Provide IT Support for the Customer Care Business area.
• Provide technical, management, and process direction for the team
• Support planning, performance reviews, goal sheets, mentoring and employee selection
• Work with Manager to initiate and implement process improvement efforts

Minimum Requirements:

• Minimum seven years of Systems Analysis experience, performing duties such as requirements elicitation and documentation, analysis of business and user needs, process and data analysis, functional specifications. At least five years of this experience must be in IT.
• Demonstrated ability to produce clear and concise project documentation
• Excellent oral and written communication skills.
• Experience performing use case analysis.
• Ability to work on multiple, complex projects concurrently.
• A thorough understanding of project management principles, sufficient to manage large IT projects.
• Experience in the System Development Life Cycle.
• High level understanding of complex Business Processes and Process flows. Has had experience as Subject Matter Expert.
• Ability to work either independently or as part of a larger team.
• Ability to work under minimal direction.
• Ability to think logically in solving assigned problems and to present recommendations with clarity in written and graphic form.
• Demonstrated ability to lead and manage technical professionals
• Strong interpersonal skills including team building, coaching and mentoring

Desirable Requirements:

• Knowledge of IIBA standards and practices.
• Business Analyst Certification (IIBA/CBAP).
• Knowledge of telecommunications industry.
• Experience in Technical Writing such as the creation of system, technical and user documentation, documentation of training materials.
• Application Development experience.

Job Location

ROCHESTER, NY, US.